Terms of service

Terms of Service

Last updated: August 25, 2026

These Terms of Service govern your use of ruqvelo.com and your purchase of products from Ruqvelo.

By accessing our website or placing an order, you agree to these Terms of Service.

Online Store

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website in a manner that could damage, disable, overburden, or interfere with the operation or security of the website.

Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate.

However, minor differences in appearance, color, packaging, or specifications may occur depending on your device, display settings, product updates, or manufacturer packaging.

We reserve the right to correct errors and update product information when necessary.

Pricing

Prices are displayed on the product or checkout pages where applicable.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed, except where required by applicable law.

Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, product availability issues, or other circumstances that prevent us from fulfilling the order.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

Payment

Payments are processed through available payment methods shown during checkout.

You represent that you are authorized to use the payment method provided for your order.

Shipping

Orders generally require 10–20 business days for delivery after processing, depending on the destination and other circumstances.

Shipping times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Please see our Shipping Policy for additional information.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, designs, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our website content without appropriate authorization.

Limitation of Liability

To the extent permitted by applicable law, Ruqvelo will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.