Privacy policy

Privacy Policy

Last updated: August 25, 2026

Ruqvelo ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, ruqvelo.com.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our online store.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Order information
Payment-related information
Device and browser information
IP address
Information you voluntarily provide when contacting customer service

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

How We Use Your Information

We may use collected information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Respond to customer service requests
Process returns, refunds, and exchanges
Prevent fraud and unauthorized transactions
Maintain and improve our website
Comply with applicable legal obligations

Payment Information

Payments are processed through payment providers and payment-processing systems. We do not intentionally store complete payment card numbers on our own systems.

Payment providers may process your payment information in accordance with their own privacy policies and security practices.

Sharing Information

We may share information with service providers that help us operate our business, including payment processors, shipping providers, technology providers, customer service providers, fraud-prevention services, and website-related service providers.

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

We do not sell personal information to third parties for their independent marketing purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

You may be able to control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including rights to access, correct, delete, or restrict certain uses of your information.

To make a privacy-related request, contact us at:

VandebogartSilman3872@outlook.com