Refund policy

Return & Refund Policy

Last updated: August 25, 2026

At Ruqvelo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

30-Day Returns

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in the same condition in which you received it.
The item should be returned with its original packaging and accessories, where applicable.
Proof of purchase or your order number may be required.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

How to Request a Return

To start a return, please contact us at:

VandebogartSilman3872@outlook.com

Please include your order number, the reason for the return, and, when appropriate, photos showing the condition of the item.

We will review your request and provide return instructions if your return is eligible.

Please do not send an item back without contacting us first. Unauthorized returns may not be processed.

Return Shipping

For eligible returns caused by an incorrect, defective, damaged, or otherwise incorrectly fulfilled order, we will provide appropriate return instructions and may cover the applicable return shipping cost.

For returns due to a change of mind or other customer preference, return shipping may be the customer's responsibility unless otherwise required by applicable law.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at VandebogartSilman3872@outlook.com with your order number and photos of the issue.

We will review the situation and work with you to provide an appropriate resolution, which may include a replacement or refund.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.

Exchanges

We offer exchanges for eligible items within the 30-day return period, subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.

Non-Returnable Items

Some items may not be eligible for return where permitted by applicable law, including products that are personalized, opened or used for hygiene reasons, or otherwise designated as non-returnable before purchase.