Shipping policy
Shipping Policy
Last updated: August 25, 2026
Ruqvelo is committed to providing reliable and transparent shipping information to our customers.
Processing and Delivery
Orders are processed after payment has been successfully confirmed.
Our estimated delivery timeframe is:
10–20 business days
Delivery time may vary depending on the destination, shipping carrier, customs processing, holidays, weather, and other circumstances outside our reasonable control.
Order Confirmation
After placing an order, you will receive an order confirmation containing the details of your purchase.
Once your order has been shipped, tracking information may be provided to the email address associated with your order when available.
Tracking
If tracking information is available for your shipment, you can use the tracking information provided in your shipping confirmation to follow the progress of your order.
Tracking information may take some time to become active after the carrier receives the package.
Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays can occasionally occur due to:
- Carrier delays
- Severe weather
- Holidays
- Customs processing
- Incorrect or incomplete delivery information
- Other circumstances outside our control
If your order appears to be delayed, please contact us at:
VandebogartSilman3872@outlook.com
Please provide your order number so we can assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you realize that your shipping information is incorrect, contact us as soon as possible after placing your order.
Once an order has been shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us with your order number and relevant details.
We will review the situation and work with the appropriate shipping provider to determine the next steps.
Contact
For shipping questions: